Welcome to official website of Shandong Taikai High Voltage Switchgear Co.,Ltd.

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Service Commitment

Our company adheres to the service principle of “achieving customer satisfaction through high-quality products and excellent service”, carries out timely and thoughtful technical services and guidance for users in product installation, carries out timely repair and exchanges for the defective products, and handles customer complaints in a timely manner.
We solemnly promise to customers that: We implement the lifelong maintenance system for our combined electrical apparatus, circuit breakers and other products, and provide quality after-sales services.We will provide all the technical information and drawings under the contract in a timely manner; if it is obliged or necessary, users may participate in our technical design review.We will send experienced service personnel to the scene to conduct technical services at the time you requested, to guide the user to carry out equipment installation, commissioning, start-up and commissioning according to our technical data and drawings.For the supporting equipment purchased which is related to the equipment under the contract, our company will take the initiative to provide the technical conditions and information that meet the interface requirements of the equipment.We will strictly implement the minutes of meetings held by both parties on related issues and the signed agreementWe will provide you with trainings related to equipment installation, commissioning, use, maintenance techniques according to the contract.
Sound after-sales service is an important means to ensure long-term, smooth and safe operation of products, as well as an important guarantee for improving customer satisfaction. We will strengthen pre-sales, in-sales, and after-sales services, and implement "24-hour service", "advanced service", "whole-process service", and "life-long service" in the entire process from manufacturing, installation, commissioning to operation.
After receiving the information on quality problems reported from users, we will reply them within 2 hours; if necessary, our service personnel in Shandong province can arrive at the scene within 12 hours, within 24 hours for users outside Shandong province (China only), and make sure that our service does not stop until users are satisfied with the quality.
We are ready to meet your requirements on spare parts. We have spare parts inventories in many parts of the country, to meet users’ need for parts for equipment maintenance and overhaul at any time.Our company has developed a comprehensive customer satisfaction survey system, for effective evaluation on the work quality of the dispatched after-sales service personnel.